Ordering & Measurements
Learn how to begin your custom order, take accurate body measurements, and choose your fabric with confidence.
Payments & Pricing
Get answers about payment methods, pricing transparency, and secure checkout options.
Production & Delivery
IUnderstand how long tailoring takes, how we ship your garment, and how to track your order from studio to doorstep.
Returns, Exchanges & Adjustments
Find out what to do if your item doesn’t fit or has a defect, and how we handle returns or tailoring corrections.
Frequently Asked Questions (FAQs)
Have questions? You’re not alone.
At Jackie Tailor, we believe clear communication is part of excellent service. This page answers common questions about ordering, payments, sizing, transportation, and more—so you can shop confidently and feel cared for every step of the way. If you still need help, we’re just a WhatsApp message away.
Ordering & Measurements
Place an order through our website or WhatsApp and we’ll guide you.
Our tailor will personally take all the necessary measurements during your home or office visit, including bust/chest, waist, hips, shoulder width, sleeve length, and garment length. This ensures a perfect fit every time, without the worry of measuring yourself.
Yes! Our mobile tailoring team is happy to come to your location for accurate measurements
Payments & Pricing
We accept MTN Mobile Money, Airtel Money, or bank transfer.
Yes! We use trusted partners to protect your money, like Mobile Money and bank transfer.
Yes, a small deposit secures your booking.
Production & Delivery
Usually 5–10 business days, depending on complexity.
Currently we focus on local deliveries.
Once your order is complete, our tailor will personally contact you to arrange a convenient delivery time. We deliver your finished garment directly to you, ensuring a smooth, premium experience from start to finish.
Sometimes we can speed up your order. Please ask us on WhatsApp if you’re in a hurry.
Returns, Exchanges & Adjustments
Yes! Please see our returns page for details.
We fix or replace at no extra cost.
Email us at kjackietailor@gmail.com or message via WhatsApp with your order details and issue. We’ll respond within 2 business days with next steps.
If you gain or lose significant weight before delivery, please notify us. We will do our best to adjust the garment accordingly.
Alterations & Fit
We include small changes within 7 days after delivery. Bigger changes may have a small cost.
Yes, minor adjustments are free. Major adjustments are quoted separately.
Contact us by WhatsApp or email with your order reference.
Brand & Values
Yes, faith and service are our foundation. We work prayerfully, treat every customer with dignity, and see our work as ministry.
Whenever possible, we choose fabrics that are safe for the environment and good for our community. We support local and responsible sources whenever we can.
Based in Kampala, serving Uganda.
Browsing & Customization
Yes, share your dream outfit ideas with us.
Yes! If you have a question about a product while shopping, simply click the WhatsApp next to each each product to chat with us instantly, or you can call anytime.