Ordering & Measurements
Learn how to begin your custom order, take accurate body measurements, and choose your fabric with confidence.
Payments & Pricing
Get answers about payment methods, pricing transparency, and secure checkout options.
Production & Delivery
IUnderstand how long tailoring takes, how we ship your garment, and how to track your order from studio to doorstep.
Returns, Exchanges & Adjustments
Find out what to do if your item doesn’t fit or has a defect, and how we handle returns or tailoring corrections.
➀ Inquire
Tell us everything
➁ Measure
Send your measurements.
➂ Pay
Complete your payment.
➃ Receive
Enjoy your delivery.
Frequently Asked Questions (FAQs)
Have questions? You’re not alone.
At Jackie Tailor, we believe clear communication is part of excellent service. This page answers common questions about ordering, payments, sizing, shipping, and more—so you can shop confidently and feel cared for every step of the way. If you still need help, we’re just a WhatsApp message away.
Ordering & Measurements
Start by browsing our designs or reaching out via WhatsApp or the contact form. We’ll walk you through design options, measurements, and payment steps to tailor your experience.
We require bust/chest, waist, hip, shoulder width, sleeve length, and garment length. We provide a step‑by‑step guide to help you measure accurately from home.
Absolutely! We offer a free consultation via WhatsApp to ensure a perfect fit. Share your measurements and concerns, and we’ll assist you personally.
Payments & Pricing
We accept MTN Mobile Money, Airtel Money, Visa/Mastercard via payment gateway, and bank transfer. Choose whichever is most convenient for you.
Yes. Our payment portal uses encrypted, PCI-compliant services, and we never store your full card details. Mobile money transactions are processed via trusted MNOs.
We offer full payment or deposit options. You can make a deposit to secure your order and pay the remainder when we confirm your garment is ready.
Production & Delivery
Tailoring orders usually take 7–14 days after payment. Rush orders can be prioritized upon request; feel free to reach out for details.
Yes! We ship internationally. Orders are sent via secure courier, and you are responsible for any duties or import taxes in your country.
Certainly! After dispatch, we’ll share a tracking link. You can also use the “Track My Order” page on the website to stay updated.
Returns, Exchanges & Adjustments
Since each piece is handmade to your specifications, returns aren’t offered for change of mind. We provide one free alteration if the fit isn’t quite right.
Contact us within 3 days with photos and your order number. We will repair or remake it at no extra cost and cover return shipping.
Email us at kjackietailor@gmail.com or message via WhatsApp with your order details and issue. We’ll respond within 2 business days with next steps.
Alterations & Fit
Your first alteration for fit concerns is complimentary within 7 days. Additional complex alterations may incur a small fee, which we can quote based on your needs.
Use the “Track My Order” page or contact us directly with your order number and a description. We’ll guide you on delivery or pickup options.
Brand & Values
Yes! Jackie Tailor is rooted in Reformed biblical values. We work prayerfully, treat every customer with dignity, and see our work as ministry.
Our business is based in Kampala, Uganda. We tailor for local and international clients through remote measurement, friendly collaboration, and secure shipping.
Browsing & Customization
Yes! We welcome bespoke requests. Simply share your vision, fabric, or photo inspiration, and we’ll collaborate to bring it to life.
Yes! If you have a question about a product while shopping, simply click the WhatsApp icon on any page to chat with us instantly. We’re here to assist you with design choices, measurements, or anything else you need.