returns & exchange policy
Returns, Exchanges & Adjustments
Tailored for you—with grace and care.
frequently asked QuestionsReturns, Exchanges & Adjustments Policy
Returns & Exchange Policy
Quick Summary
Exchange within 7 days
Enjoy hassle-free exchanges within 7 days of purchase. If something isn’t quite right, we’re here to make it right.
Return unworn items
Not satisfied with your order? You can return any unworn, unwashed items in their original condition for a smooth and easy return process.
Free alterations on sizing
We offer complimentary size alterations to ensure your garment fits you perfectly—because comfort and style should never be compromised.
WhatsApp support
Have questions or need assistance? Contact us directly from any product page or the form below. We are ready to help you with anything you need.
Questions
Return & Exchanges Policy
✔ Garmets that are unworn and unwashed
✔ Requests submitted within 7 days of delivery
✔ Items with confirmed sizing issues
✘ Custom-altered or personalized garments
✘ Products showing signs of wear, damage, or misuse
✘ Return requests made after 7 days
Click the button below to complete our return request form, or message us on WhatsApp for direct, personalized support.
At Jackie Tailor, we take pride in every garment. If something isn’t right, we’ll walk with you—graciously and professionally—until it is. Your satisfaction means the world to us.
Every Jackie Tailor piece is carefully handcrafted to your unique specifications. Because each garment is custom-made, standard returns or exchanges are not available.
To avoid disappointment, please review our sizing guide, style options, and design notes thoroughly before confirming your order.
We inspect all garments before dispatch. If your item arrives damaged or with a manufacturing defect, notify us within 3 days via:
- Email: kjackietailor@gmail.com
- WhatsApp: +256 757 353 499
Please include your order number and clear photos of the issue.
Examples of accepted defects: Stitching flaws, fabric damage, misaligned patterns.
Resolution options may include a remake, repair, or store credit.
We offer one free alteration within 7 days of delivery, provided the measurements followed our sizing guide. Additional changes may involve a minor fee.
We do not accept returns for:
• Style changes after order confirmation
• Incorrect measurements provided by the customer
• Change of preference
For better decision-making, we recommend booking a pre-order WhatsApp consultation.
• Email us or message on WhatsApp with your order number, photos, and a brief explanation
• We’ll respond within 2 business days with next steps
• We cover return transport costs for confirmed defects or production errors
• Customers cover transportation costs for additional alterations beyond the first
| Situation | Defect | Fit Issue | Change of Mind |
|---|---|---|---|
| Reporting Period | 3 days | 7 days | N/A |
| Free Remake/Repair | ✔ | ✔ (one-time) | ✖ |
| Store Credit Offered | ✔ | ✖ | ✖ |
| Customer Pays Shipping | ✖ | ✖ (first alteration) | ✔ |
Request a Return or Exchange
We’re happy to help! Please fill out the form below and our team will get in touch.